Experteer Overview In this role you work as a trusted advisor for cybersecurity customers, combining technical expertise with strategic engagement to maximize security investments. You will guide post-sale onboarding, accelerate value delivery, and translate technical risks into business outcomes. You collaborate with security teams, IT leadership, and executives to drive adoption, renewals, and long-term success. You’ll leverage threat intelligence to provide tailored guidance and influence cross-functional teams to resolve challenges.Compensaciones / Ventajas
- Serve as the primary post-sales technical advisor and trusted partner for assigned customers
- Build relationships with security, IT leadership, and executive sponsors
- Translate security challenges into business-focused recommendations
- Drive adoption and long-term success through strategic account planning
- Lead executive business reviews and ongoing strategic discussions
- Provide endpoint security expertise and best practices across deployments
- Own onboarding and post-sale deployment plans with cross-functional teams
- Guide deployments, integrations, configuration optimization, and adoption initiatives
- Analyze customer environments to improve security posture and product usage
- Design and deliver enablement programs for customer security teams
- Utilize threat intelligence to offer actionable security guidance aligned with customer strategy
- Communicate roadmap developments to align with security objectives




- Collaborate with Support, Engineering, Product Management, and Sales to resolve issues
- Own and drive resolution of critical escalations and communicate proactively
- Identify risks to satisfaction and develop mitigation plans
- Support sales with account growth, retention, and advocacy
- Report on CS metrics (NRR, adoption, CSAT/NPS, renewals) and use data to guide actions
- Identify opportunities and risks from health metrics and adoption data
- Maintain executive-level relationships and convey value realization
- Contribute to renewal and expansion strategies through technical and business guidanceResponsabilidades
- 5+ years in CS, Technical Account Management, Security Engineering, Professional Services, or related roles
- Hands-on knowledge of endpoint security technologies (EDR/EPP, antivirus/anti-malware)
- Familiarity with Windows, macOS, Linux, VDI, remote work, MDM/UEM
- Experience managing enterprise customer relationships
- Ability to communicate with technical and non-technical audiences
- Experience handling high-priority escalations and cross-functional resolution
- Strong written, verbal, and presentation skills
- Data analysis skills to derive recommendations from customer insights
- Familiarity with NIST, CIS Controls, Zero Trust
- Experience presenting to CIOs, CISOs, and other executives
- Thrives in fast-paced, high-growth environmentsRequisitos principales
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📌 Technical Customer Success Manager, Endpoint Security (Barcelona)
🏢 Check Point Software Technologies
📍 Barcelona