We are an international technology services company founded in 1983 and currently have over 2,000 employees in 5 countries: France, Spain, Romania, Portugal, and Luxembourg.
What are we looking for? Responsibilities: Lead Run activities for ISF infrastructure, ensuring high availability and operational stability
Supervise incident resolution (L1, L2, L3) and ensure SLA/SLO compliance
Coordinate major incident management (MIM) and communication with stakeholders
Drive root cause analysis (RCA) and implementation of corrective actions
Lead technical evolution projects, including:
Integration with enterprise security systems
Infrastructure modernization and obsolescence management
Optimization of performance, resilience, and maintainability
Manage technical roadmap and prioritization of infrastructure initiatives
Security & Vulnerability Management
Coordinate remediation of security vulnerabilities (EVS / IVS) across platforms
Ensure compliance with security standards, audits, and internal policies
Drive coordination between security teams and technical teams to track and




Validate risk, impact, dependencies, and rollback strategies
Ensure compliance with IT governance frameworks and corporate procedures
Coordinate complex changes across multi-country environments
Coordinate infrastructure evolution of CI/CD toolchains and DevOps
Ensure alignment between infrastructure and deployment pipelines
Support automation and continuous delivery practices
Manage and track user stories and technical backlog in Agile environments
Use tools such as JIRA and/or Octane for backlog management and delivery tracking
Collaborate with Product Owners and squads to ensure alignment between business and technical priorities
Lead infrastructure-related initiatives following project lifecycle phases (initiation, planning, execution, monitoring, closure)
Ensure adherence to governance processes, reporting, and decision bodies (e.g., Steering Committees)
Provide structured reporting on risks, pro

📌 Run & Support Project Manager (Madrid)
🏢 HN Services España
📍 Madrid