As Service Now Practice Lead, you will architect, implement, and govern the Service Now platform across Unit4. You will lead a specialist team to optimize workflows and integrations aligned with business objectives. You’ll collaborate with stakeholders to ensure the platform scales with evolving needs while upholding governance and security. This role offers impact through platform maturity, cross‑functional collaboration, and ongoing service improvement, within a culture that values autonomy and sustainability.

- remote working opportunities
- versátil Leave Paid Time Off
- growth opportunities
- inclusive working environment
- DEI focus
- Act as lead architect for the Service Now platform, directing configuration, deployment, and ongoing maintenance
- Lead a team to develop and enhance Service Now to meet business goals
- Partner with stakeholders to translate business needs into Service Now capabilities
- Define and enforce governance, security, and optimization best practices




- Ensure seamless integrations between Service Now and other enterprise systems
- Oversee daily operations, reliability, security, and performance of the platform
- Manage Service Now licensing and ensure compliance with licensing terms
- Maintain relationships with Service Now and third‑party vendors to ensure high‑quality service delivery
- Proven experience as Service Now architect or team lead
- Strong expertise in ITSM, CSM, and HRSD within Service Now
- Solid understanding of ITIL, ITSM and HR processes
- Knowledge of Service Now Now Assist AI (advantage)
- Service Now certification (Administrator, Developer, or Implementation Specialist) is highly desirable
- Proven leadership of technical teams
- Excellent communication and collaboration skills
- communication
- leadership
- Service Now ITSM
- Service Now CSM
- Service Now HRSD

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📌 Servicenow Practice Lead - Granada
🏢 UNIT4 Group
📍 Granada