Functional Product Owner - Foundations (ODS)

Country: Spain

IT STARTS HERE

Santander (*****************) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Open Digital Services is the software development company of Santander Group powering the next generation of banks by creating innovative banking products and implementing them in collaboration with Santander Group Affiliates. Santander Group is one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.

Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts first. Be part of our Best-in-Class team and help us create unique value for our customers!

THE DIFFERENCE YOU MAKE

Open Digital Services is looking for an Functional Product Owner based out of Madrid.

Own the functional definition and evolution of global capabilities within the Assisted Channels platform, translating business, operational, and market needs into scalable and reusable product solutions. Partner with Product, Technology, Operations, Marketing, and local country teams to drive product alignment, prioritize requirements,



and ensure the successful delivery and adoption of global capabilities while balancing strategic roadmap objectives with local business needs.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

- Own and contribute to the functional vision and roadmap of the assigned Assisted Channels capabilities, ensuring alignment with the global product strategy.
- Collaborate with country programs to understand operational and business needs, identify reusable integral capabilities and evaluate local requirements versus global product opportunities.
- Translate business and operational needs into functional definitions, user stories, servicing requirements, workflows, business rules and acceptance criteria for IT teams.
- Coordinate with technical teams and participate actively in backlog prioritization, release planning, functional validation and stakeholder management.
- Define and evolve operational use cases across branch servicing, enterprise customer management, omnichannel interactions, campaign workflows, onboarding, requests, complaints and customer view capabilities.
- Support functional alignment with other product areas such as Container, Customer View, Interaction Manager, Commercial Tools, Servicing, Security, Integrations, Data and Analytics.
- Support rollout and adoption activities during country deployments when required, ensuring that global capabilities are understood and correctly used.
- Maintain functional documentation updated in Confluence and Jira, ensuring traceability between demand, functional definition, backlog items and delivery status.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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📌 Functional Product Owner - Foundations (ODS) (Madrid)
🏢 Banco Santander
📍 Madrid