At Air Products, our European Shared Services Centre in Barcelona supports customers and operations across Europe in a truly international environment. We are looking for a Customer Payment Resolution Specialist to join our Credit & Collections team and help ensure timely customer payments while delivering an excellent customer experience. You will work closely with customers, sales teams, customer service and finance colleagues to resolve payment issues.
We care about work-life balance. Following a structured onboarding period, you'll enjoy a hybrid working model with 3 days working from home and 2 days in the office, flexible working hours with standard working hours starting at 08:00, annual bonus opportunities and the chance to work in a multicultural environment with colleagues from across Europe. Additionally, Air Products offers an outstanding onboarding experience to help you successfully settle into your new role and the wider organization.

As our Customer Payment Resolution Specialist, you will...
¿¿ Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections escalation policy
¿¿ Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
¿¿ Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
¿¿ Support and be backup for other collector’s associates
¿¿ Liaise with the credit & collections team lead about all credit issues
¿¿ Keep accurate and up to date logs of individual customer information

¿ Required




Fluency in Polish (C2/native level) and a communicative level of English
Completed studies (degree not required in Business Administration or Economics, but any completed studies are required)
Experience handling inbound and outbound customer communications by phone and email, preferably within Credit & Collections
Understanding of customer accounts and general business workflows.
Proficiency in Microsoft Office applications
Strong communication, collaboration and problem-solving skills

¿ Preferred / Would Be an Advantage
Czech, Slovak or Hungarian language skills
Experience negotiating with customers and internal stakeholders
Experience in collections, dispute management, account reconciliations and payment-related processes
Basic accounting knowledge, particularly customer accounting
Experience working with SAP
Educational background in Business Administration, Economics or a related field

What we offer:
Competitive Salary: Based on experience and skills.
We Take Care of You: With medical insurance (Adeslas), life insurance, and a pension plan.
Flexible Compensation Plan: Includes a restaurant card, private health insurance for family members, nursery vouchers, and a transport card.
Economic Support for Remote Work.
Adaptable Hours: With the possibility to work from home 3 days per week.
Holidays: 23 days + additional days for work adjustment.
Professional Development: Opportunities for growth and development within the company + a training platform: you choose what you want to deepen.
Special Discounts: On your favorite brands for being part of Air Products.
Parking Space: So, you don't stress about arriving at the office.

📌 Customer Payment Resolution Specialist - Polish speaker (Cornellà de Llobregat)
🏢 Air Products Services Europe
📍 Cornellà de Llobregat