* Compensation: EUR 30,000 - EUR 32,000 - yearly Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum.

Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold.

The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.

Say farewell to the ordinary, and hello to the extraordinary! Job Description What you'll do We are looking for a Night Supervisor to join the team at SLS Barcelona.

Under the guidance of the Night Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction. * Undertake a review of end-of-day takings against logged reports. * Conduct nightly audits, reporting, and balancing for all departments and hotel functions and meticulously reconciling accounts to ensure accuracy. * Ensure credit card system reconciles to daily transaction lists. * Monitor, observe and assist in evaluating team member performance. * Manage overnight reservations and check-ins,



providing efficient and friendly service. * Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems. * Greet and assist guests in a warm, courteous, and professional manner. * Handle cash and credit transactions, ensuring the accuracy of guest billing. * Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction. * Ensure all telephone calls are answered as quickly and efficiently as possible. * Report any issues to the correct department and check to ensure the work has been completed. * Ensure that the reception and public areas are clean, tidy and presentable at all times.

Qualifications What we are looking for... * Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel. * Someone who understands, celebrates and embraces the SLS brand values. * Ability to multitask and work in a fast-paced environment. * Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.



* Excellent verbal and written communication skills.

Fluent in Spanish and English. * You make people feel good - your team, guests, and colleagues alike.

You make a positive impact. * You learn quickly and adapt to SLS's unique culture. * You are humble and open to ideas.

We leave our ego at the door and help get things done. * You're up for doing things differently and trying (almost) everything once. * You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information What's in it for you... * The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. * The chance to challenge the norm and work in an environment that is both creative and rewarding. * Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. * Plenty of opportunity for development. * Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a integral collection of entrepreneurial and founder-built brands with purpose at their heart.

Ennismore is a joint-venture with Accor, formed in 2021.

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📌 Night Supervisor (Barcelona)
🏢 Sls
📍 Barcelona