Lever, Inc. is seeking a CX Operations Manager based in Spain to own knowledge management, training, QA, and performance infrastructure for customer interactions.
You will partner with BPO leadership and AI teams to drive improvements, design scalable processes, and ensure high CSAT and NPS scores across a fully remote environment. The role emphasizes ownership, cross-team coordination, and the ability to implement self-service and automation initiatives while maintaining strong empathy and
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📌 Remote cx operations leader (España)
🏢 Lever
📍 España