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The Position In GCS RIS we are looking for 4 GCS RIS Support and Training Senior Specialist roles to provide technical expert support and training to our affiliates for the different digital customer area's products (Lab Insights, Digital Infrastructure, Clinical and Patient Insights).
Your main tasks and responsibilities:



Knowledge & Documentation Management: Maintains product-specific knowledge bases and authors service manuals, maintenance procedures, and technical documentation.
Training & Learning Path Development: Designs, updates, and delivers e-learning, virtual, and face-to-face training programs and learning paths for regional trainers, support staff, and customers.
Multi-Tier Support & Field Assistance: Provides 2nd-level hotline support and on-site/remote assistance for complex repairs, first installations, and critical customer problem resolutions.
Knowledge

📌 Gcs Ris Support & Training Specialist (España)
🏢 F. Hoffmann-La Roche
📍 España