Overview

In this Senior Service Delivery Manager role, you oversee end-to-end delivery of managed services contracts, ensuring client satisfaction and contract profitability. You work with cross-functional teams to meet SLAs, manage escalations, and tailor services to client needs. You’ll lead delivery quality, risk management, and continuous improvement while aligning with contractual and governance frameworks. This is a fully remote role based in Spain, offering a chance to influence service delivery at scale within a general IT leader.

Responsabilidades

- Ensure delivery of services according to SLAs and service definitions to maintain client satisfaction
- Serve as the primary contact for client inquiries, escalations and feedback
- Understand client objectives and tailor services accordingly
- Collaborate with technical teams to resolve issues and incidents promptly
- Monitor client satisfaction and implement improvements
- Develop

📌 Senior Service Delivery Manager (English & Spanish Speaker) (Barcelona)
🏢 Ntt Data
📍 Barcelona