The Renewal Representative, Regional Accounts is responsible for managing and executing subscription renewals across a portfolio of regional customers in the Nordics. Operating with a high degree of independence, this role focuses on protecting and expanding recurring revenue by delivering accurate, timely renewal execution and proactively addressing customer needs. Responsibilities End-to-End Renewal Ownership
- Independently own and execute full renewal workflows across assigned regional customer accounts
- Drive timely, accurate renewal completion with minimal guidance, ensuring contract and commercial accuracy

Customer Retention & Expansion
- Defend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concerns
- Identify and close seat‐based expansion opportunities at renewal, using standard playbooks and creative commercial approaches

Customer & Procurement Engagement
- Work directly with customer procurement and commercial teams to manage renewal execution and resolve issues
- Apply clear,



persuasive communication to influence renewal outcomes and maintain strong customer relationships

Forecasting, Data & Workflow Discipline
- Maintain accurate renewal pipeline management, forecasting, and reporting within CRM systems
- Monitor auto‐renewal status and intervene when auto‐renewals are disabled to prevent churn
- Use data, insights, and workflow automation to improve renewal efficiency and predictability

Account Team Unit (ATU) Collaboration
- Engage Account Executives on larger cross‐sell or expansion opportunities identified during renewal cycles
- Partner with Customer Success Managers to align on adoption, retention, and renewal strategy
- Provide light‐touch support to partners on partner‐owned or assisted renewal accounts
- Share insights on churn risk, renewal blockers, and missed upsell signals across teams

Mentorship & Continuous Improvement
- Provide guidance and informal mentorship to less experienced r

📌 Renewals Representative, Account-Based, Nordic Speaker (Cataluña)
🏢 Autodesk
📍 Cataluña