About This Role Hi, Denise here and I am the Head of Mid-Market Customer Success at Ashby. Our team is passionate about shaping and scaling an exceptional high-touch customer experience across the mid-market segment. As we continue expanding we are thrilled to be hiring our next CSM in EMEA to help shape how we serve customers in this region, ranging from high growth start ups to public companies.
Hi, Denise here and I am the Head of Mid-Market Customer Success at Ashby. Our team is passionate about shaping and scaling an exceptional high-touch customer experience across the mid-market segment. As we continue expanding we are thrilled to be hiring our next CSM in EMEA to help shape how we serve customers in this region, ranging from high growth start ups to public companies.
As a member of our Customer Success team, you will help us continue to grow our High Touch Mid-Market Customer Success function. In this role, you will implement, train and support the adoption of Ashby with customers across the region,



partnering closely with a talented group of four CSMs on the EMEA Mid-Market team.
You have a strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies. You enjoy developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention
You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product and Operations.
You love becoming a product and industry expert and have experience doing this in a previous customer success role. moments by tailoring training and product walk throughs to address a customer's specific challenges.
You're energised by learning and supporting a complex product. You enjoy diving deep into technical details, navigating advanced configurations and data workflows, and you enjoy helping customers make sense of them.
Whether it's a complex report to a very ten

📌 Mid-Market Customer Success Manager (La Mancha)
🏢 Ashby
📍 La Mancha