OverviewWe are seeking a highly skilled and motivated Program Coordinator to join our Operations and Course Management team, supporting a portfolio of online programs. The Program Coordinator will be responsible for carrying out academic, operational, and enrollment-related duties for online programs delivered to both B2B and B2C clients. This full-time position requires an individual who is detail-oriented, comfortable working with learning management systems, and has a natural gift for customer service.Location: Madrid – IE Tower.Responsibilities- Support the enrollment process for online programs, coordinating with both internal and external stakeholders.- Attend to administrative duties to ensure a smooth enrollment process.- Provide first-level technical support to participants when needed.- Execute the delivery of online programs as part of the Program Management team.- Manage end-to-end delivery of synchronous and asynchronous online programs.- Support participants and faculty before, during,



and after the program.- Execute satisfaction surveys and analyze participant feedback.- Leverage learning analytics to enhance the learner experience.- Build and maintain strong relationships with participants, faculty, corporate clients, and internal stakeholders.- Collaborate with cross-functional teams, including Academic, Admissions, Marketing, Sales, Technology, and Finance, to ensure successful program delivery.- Prepare presentations, reports, and client communications.- Investigate and test innovative educational technologies, artificial intelligence, and learning analytics solutions to improve program delivery and learner satisfaction.Qualifications- Customer-oriented with a commitment to service excellence.- Strong stakeholder management and collaboration skills.- High attention to detail and an organised, methodical working style.- Fluency in English (native or near-native level). High level of Spanish is desirable.- Excellent interpersonal, communication, and

📌 Program Coordinator – Online Programs (Madrid)
🏢 Ie
📍 Madrid