Company Description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one integral team, guided by respect, integrity, and a passion for doing better every day.

As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You Want

- Strategic influence and development of the existing business of the assigned T Cloud.

- Public customers in order to increase the value added for the customer and the sales for the T Cloud Public.

- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).

- Active participation in the respective vertical squad of the T Cloud Public.

- Avoiding "churn" through proactive analysis and management of T Cloud Public customers.

- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.

- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.

- Ensuring customer satisfaction.

- Participation in the planning and forecasting processes.





- Transferring customer requirements to the T Cloud Public impediment and demand process.

- Supporting the further development of cloud handling support.

Qualifications

- Completed degree in computer science, engineering or comparable training or further education.

- Top knowledge and 5 years experience in the areas of cloud and IT architecture, technology strategy, sales and business development.

- Top knowledge and experience in the field of AI.

- Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.

- Strong knowledge of market-relevant cloud ecosystems and experience with partners.

- Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).

- Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.

- Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.

- High resilience, adaptability to dynamically changing processes/startup mentality.

- Very good technical understanding of standardized service provision through platforms.

- Detailed knowledge of the processes and structures in your own company.

- Experience in international cooperation with Local Business Units and NatCos.

- High social skills,



ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.

- Fluent written and spoken German and English.

- Willingness to travel nationally and internationally.

Certifications Required For The Position

- OTC Practitioner certification or comparable AMIGO Hyperscaler certification

- Agile methods such as Scrum, Kanban, DevOps or comparable certifications

Certifications Recommended For The Position

- DevOps Foundation

- OTC Architect

Additional Information

What do we offer you?

Work environment & flexibility

- International, dynamic and collaborative environment.

- T-Social: social initiatives (sports, community, health, ...).

- Hybrid work model (remote/on-site).

- Flexible working hours.

Growth & development

- Customized training: access to Coursera to learn whatever you want, whenever you want.

- Weekly language classes (English & German).

- International Mentoring Sessions &

Experience Days.

Compensation & Benefits

- Flexible compensation plan (health insurance, meal vouchers, childcare, transport).

- Telemedicine.

- Life and accident insurance.

- Social fund.

Wellbeing & time off

- 26+ working days of vacation per year.

- Free access to specialist services (medical, legal, wellness).

- 100% salary coverage during medical leave.

And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

📌 Customer Success Manager for T Cloud Public (m/f/d) (Sevilla)
🏢 IGLUBIT
📍 Sevilla