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The Service Quality System

Specialist is responsible for driving QMS development, compliance, and continuous improvement across the Services organization. This role focuses on monitoring quality process performance, leading audits, analyzing quality data and KPIs, and supporting problem-solving and process improvements. The selected candidate must be comfortable with regular travel to support business and operational requirements.

Monitor and improve quality process performance across the Services business. Lead internal and external quality audits, including supplier and subcontractor audits. Investigate recurring issues related to services division and support root cause analysis and corrective actions.

Define, track, and analyze quality KPIs and reporting metrics. Support continuous improvement initiatives using Lean and Six Sigma methodologies.



Deliver quality training and promote best practices across the organization.

Partner with stakeholders to improve service quality and customer outcomes. EducationBachelor's degree (or equivalent) in Engineering, Manufacturing, Quality, Technical, or a related field. 5+ years of experience in Quality, Continuous Improvement, Operational Excellence, or Service Quality.

Experience managing quality performance through KPI development, reporting, and data analysis.

Experience leading internal and external audits and ensuring compliance with quality standards.

Experience conducting root cause analysis and implementing corrective actions.

Experience working in a service-oriented or customer-facing environment. Hands-on experience in Field Service Engineering activities will be considered a strong benefit. Understanding of Quality Management Systems (QMS), audits, corrective actions, and quality governance.

Experience working with quality data, reporting tools, and performance metrics. All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

📌 EMEA Services Quality System Specialist (L'Hospitalet de Llobregat)
🏢 Eaton Group
📍 L'Hospitalet de Llobregat