Experteer Overview

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As a Portuguese-speaking TAM in AWS Enterprise Support, you guide strategic customers through their cloud journey, expanding their knowledge of AWS products and driving business outcomes. You’ll collaborate with cross-functional teams to resolve complex issues, run workshops, and review architectures, while mentoring and supporting professional growth. The role sits in the Energy and Utilities sector, emphasizing advisory leadership, operational health, and cost-efficiency. You help customers innovate at scale and impact their strategic goals.

Compensaciones / Beneficios
• Build trusted customer relationships and understand business drivers to align cloud strategies
• Resolve technical challenges leveraging your engineering skills and AWS knowledge
• Manage operating parameters and escalations to keep environments healthy




• Advocate for customer needs to remove adoption blockers and push feature adoption
• Lead workshops, architecture reviews, and operational reviews to elevate customer capabilities
• Collaborate with Solutions Architects, Professional Services, Global TAM teams, and Sales
• Support pre-launch planning and cost optimization while reducing risks in operations
• Engage with stakeholders across levels from developers to xghoner C-suite

Responsabilidades
• Professional fluency in Portuguese and English
• Experience with operational parameters and troubleshooting in distributed systems environments (compute/storage/networking/CDN/databases/DevOps/big data/security/applications development)
• Experience in technical engineering

Requisitos principales
• Healthcare
• Employee Assistance Programs
• Integral Mobility opportunities

📌 Technical Account Manager, Enterprise Support, Strategic Industries, Energy (Madrid)
🏢 Amazon
📍 Madrid