Job Summary The Distribution Account Manager is responsible for the day-to-day management of assigned distribution partners across the AMER region. This role serves as the primary owner of distribution relationships from contracting through operational and commercial execution, ensuring partners are correctly onboarded, configured, and operating in line with IHG standards while delivering value to hotels. The role owns the ongoing health, performance, and governance of OTA and distribution partners by monitoring KPIs, supporting regular business reviews, resolving operational and compliance issues, and coordinating cross-functionally to drive sustainable results for hotels. The role will also focus on business development, to support the region, and establish new opportunities and connectivity with OTAs and Tour Operators.
Serve as the primary Distribution owner for assigned partners, acting as the central point of contact for account management activities
Support and participate in regular account reviews, including MBRs and QBRs, with partners and internal stakeholders
Support regional and commercial teams by addressing partner-related questions, issues, and opportunities
Partner with the Commercial organization to align account enablement and identify high‐value opportunities
Contracting and Commercial Governance
Lead or support partner contracting and contract renewals within defined Distribution guardrails
Ensure partner contracts align with IHG distribution standards, onward distribution principles, and rate parity requirements
Operational Management and Execution
Own partner onboarding, setup, and ongoing maintenance across Distribution systems and tools
Manage and maintain accurate partner information in Merlin, ensuring ongoing data integrity
Support the onboarding and integration of new brands into partner portfolios
Connectivity and Channel Support
Act as the first point of escalation for partner connectivity and channel support issues
Rate Parity and Com
📌 Distribution Account Manager (Castalla)
🏢 Ihg
📍 Castalla