Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.

As an Onboarding Specialist at Perk, you'll guide Premium and Pro customers across the Italian and other Perk emerging markets from signup to launch. Working closely with customer stakeholders and internal teams, you'll bring together platform configuration, technical coordination, training and change management to set each customer up for long-term success. That means listening closely, making practical recommendations, managing projects with care and working across teams to solve problems.

We're curious about technology and use data, feedback and AI tools to keep improving how we work. Use your understanding of each customer's needs and data-driven best practices to recommend a practical rollout approach that supports adoption across their organisation. Deliver tailored training for key stakeholders, including company-wide and executive audiences where needed.

Keep accurate records of customer requirements and decisions, using tools such as Gong and AI assistants to improve follow‐up, ensure zero loss of customer data and reduce administrative work. Use feedback, data and coaching to keep improving the customer onboarding experience and your own approach. Take on additional projects related to IS Team alignment with other departments.

Ensure that project team members have a clear understanding of timelines, tasks, risks and issues. Full professional proficiency in written and spoken Italian and English. Polish,



Spanish or Ukrainian language skills would be a plus.

Previous relevant professional experience either as an Implementation Specialist, Sales, Account Management, Project Management or other related roles. Strong project coordination, communication and problem‐solving skills, with the ability to understand customer requirements and explain technical solutions clearly. Rest and recharge with our generous allocation of vacation days plus public holidays Always feel supported with Spring Health, our market‐leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones Nurture your language skills with in real-life English, Spanish and Catalan lessons Let us help you move to one of our hubs with relocation support Talent Acquisition Partner Interview - 30 mins virtual Values interview - 30 mins virtual In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

At Perk, we take an IRL‐first approach to work, where our team works together in‐person 3 days a week. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply.

Perk is a general company with a diverse customer base, and we want to make sure the people behind our product reflect that.

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📌 Onboarding Specialist (Italian & Spanish Speaking) (Cataluña)
🏢 Travelperk
📍 Cataluña