Com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. We are looking for a Product Owner to join our team of around 1,700 people worldwide and help us shape the next generation of internal platforms supporting the traveller's journey.

Job Title - Product Owner – Customer Operations Platform Working model - Hybrid from Madrid, Remote from Spain Team - you will join the Product Customer Service team within the Product department Contract- Full time (36 h/week) You will play a key role in shaping the technology that supports our customer care and operations teams. You will join a dynamic environment where priorities can evolve, with a strong focus on shaping and delivering a new AI-ready back-office and customer operations platform. Shape and deliver a new customer operations platform: Take ownership of key areas of a new AI-ready back-office and customer operations platform Enhance the customer operations ecosystem:



Contribute to the broader customer operations platform strategy Ensure alignment between tools, processes, internal users, and traveller experience Work closely with engineering, operations, customer service, and product teams Around 5 years of experience in product ownership, product delivery, business analysis, or similar roles Experience working on internal tools, back-office platforms, case management systems, operational platforms, or B2B/SaaS products Strong discovery skills, including process mapping, requirement gathering, and workflow analysis Fluency in English, both spoken and written Experience with customer service platforms, operational tooling, or workflow automation projects Shorter working week (36h as full time), with a half working day on Fridays By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.

📌 Product Owner - Customer Operations Platform (La Mancha)
🏢 Lastminute.Com
📍 La Mancha