Operations Performance Sustainability Lead - Krakow, Poland Aon is in the business of better decisions
You will partner closely with team managers, senior leaders alongside the Process Excellence team to turn insight into action and action into balanced results.
Build and embed clear operating rhythms for team managers, including performance reviews, risk management and handling critical issues
Support consistent service delivery through the use of SLAs, controls and governance frameworks
Build and standardize performance dashboards that translate data into clear, actionable insights
Identify trends, risks and opportunities across productivity, quality, capacity and colleague engagement
Enable continuous improvement initiatives, coordinating with management and the Process Excellence unit to simplify work and remove inefficiencies
Help ensure improvements are sustained through documentation, controls and capability transfer
Mentor and support team managers in operational guidelines,



problem-solving and data-driven decision-making
Share clear performance insights with senior leadership, supporting informed decisionmaking
Support alignment between demand, workforce capacity and delivery outcomes
You will collaborate closely with operational leaders, team managers and members of the Process Excellence group, while having visibility and impact at senior leadership level. Experience in operations, service delivery, operational excellence, process improvement or performance management environments
Very good English skills, enabling effective communication with international collaborators and senior leaders
Confidence working with data, dashboards and insights to influence decisions and outcomes
Strong collaboration and coaching skills, with the ability to challenge constructively

📌 Operations Performance Sustainability Lead (La Mancha)
🏢 MindMatch
📍 La Mancha