Company Description As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.

As Patient Care Regional

Manager, you will be the people manager and operational lead for Patient Care teams in your assigned European markets. You will own team performance, quality reviews, and day-to-day operations — while working closely with Country Managers and the Global Patient Care Head to align on priorities and ensure service consistency across markets. You will be the missing link between global standards and local execution: someone who can read data, give direct feedback, run a tight operational cadence, and genuinely develop the people on your team.

Own performance reviews, 1:1s, and development conversations for direct reports across your markets Lead hiring decisions and internal mobility within the Patient Care team Operational Performance Track and own regional KPIs: response SLA, first-contact resolution, CSAT, and quality scores Run quality review and moderation programs — calibration sessions, rubric definition, feedback loops Identify performance trends using dashboards and reports; Partner with Country Managers to align on priorities, workload, and service commitments Work with the Product/PATS team on tooling rollouts, workflow automation, and process improvements Contribute to the monthly Patient Voice reporting — classified ticket analysis,



actionable issue surfacing Act as regional interface for integral policy rollouts and operational changes Data-driven: comfortable with dashboards, pulling operational reports, and making decisions from numbers Experience running quality review or moderation programs (calibration, rubric design, scoring) Fluency in English mandatory Proficiency in project management tools (e.g., Jira, Notion, or similar) Familiarity with Intercom, Zendesk, or equivalent support tooling SQL knowledge or comfort querying data independently Strong plus — Spanish, Italian, Polish, or German language speaker.

Intro

Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation.

Business

Case – A take-home exercise incl. Additional/ Final Interview (Optional) – A final conversation with another senior stakeholder from our Global Team.

Global Benefits

Healthcare insurance – so you can focus on what matters.

Local Perks

Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. You'll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. A Truly Global Team Remote work and flexible hours aren't just buzzwords here.

Prefer an office setting? At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

📌 Regional Patient Care Manager (Bellprat)
🏢 Docplanner
📍 Bellprat