About INFINNI

INFINNI is the infrastructure behind the creator economy. We're already the leading CRM in our category, with thousands of creators and creator businesses running their operations on our platform. Now we're building the next layer of products, AI-powered tools, big-data and infrastructure purpose-built for creators.

We're a global team of 180+ builders at the rare inflection point where a category leader becomes a category-defining platform. The decisions we make in the next 18 months will shape an industry.

The Role
We’re looking for an experienced Strategic Customer Success Manager to join our team and own a portfolio of agency accounts.

You’ll build and manage long-term customer relationships, driving retention, adoption, and expansion while also identifying and closing new commercial opportunities. You’ll represent INFINNI at general industry events, build relationships with new prospects, and generate pipeline through in-person networking.

This role combines Customer Success, commercial ownership, and consultative discovery.



You’ll need enough technical understanding to discuss API, dashboard, integration, and AI use cases with customers and prospects, working with Product and Engineering when deeper technical expertise is needed.

This role involves approximately 40% international travel.
This role is only open to candidates who are interested to relocate to Tenerife, the Canary Islands

You’ll be responsible for:
Customer & Account Management:
• Own a portfolio of agency accounts and build strong relationships with key stakeholders.
• Drive retention, adoption, and expansion across your accounts.
• Identify and close upsell and renewal opportunities.
• Understand customer goals and challenges and act as a trusted advisor.

Events & New Business:
• Represent INFINNI at global industry events and conferences.
• Build relationships with agency owners and decision-makers and generate new business opportunities.
• Run consultative discovery with

📌 Senior Strategic Customer Success Manager (España)
🏢 INFINNI
📍 España