Position: Desktop Support Engineer (3 roles)
Type: Part-time contract
Work model: Remote
Location: Supporting users in Barcelona, Spain or Miszewo , Poland or Changzhou or Shanghai - China
- Configure, image, install and maintain PCs, desk phones, peripherals, mobile phones and other devices, including upgrades
- Provide first-level support for local hardware
- Resolve service desk tickets and log user-reported issues, following ITIL incident and problem management
- Coach users and explain issues and fixes in plain language
- Provision and manage user access
- Track assets and licenses assigned to users

Qualification
- 5+ years across the full range of desktop support, including hardware and software asset management




- End-user support in a service desk, following ITIL and help desk best practice
- Troubleshooting PC hardware, peripherals and applications
- Microsoft 365 / Office 365, Active Directory, and M365 users and groups
- Mobile device management
- Client firewall and antivirus support
- Basic network troubleshooting
- Experience with Cisco Umbrella or Cisco Secure Access, or Zscaler or Palo Alto Prisma Access
- Experience with SolarWinds or similar application
- Professional English

📌 Desktop Support Engineer (Barcelona)
🏢 GyanSys
📍 Barcelona