Who you are

- 3+ years of experience managing complex customer-facing technology, SaaS or implementation projects from requirements through go-live

- Strong project-management fundamentals across planning, scope, dependencies, risks, decisions and stakeholder alignment

- Excellent discovery and communication skills: you can turn ambiguous customer conversations into clear requirements and actions

- Enough technical fluency to work comfortably with engineers and discuss APIs, integrations, data flows and enterprise systems without needing to be the person implementing them

- Comfortable managing multiple internal and external stakeholders and taking ownership when a project starts moving away from plan

- Curious, pragmatic and hands-on, including using AI tools to make yourself and the wider team more effective

- Experience in Professional Services, implementation consulting, enterprise onboarding or customer delivery

- Experience with airlines, travel technology or another integration-heavy industry

- Experience with payment systems, reservation systems, data platforms or other business-critical integrations

- Experience coordinating projects involving third-party vendors and legacy enterprise systems

- Experience with international customers and distributed teams

- Formal project-management training or certifications such as PMP, PRINCE2 or Agile methodologies

What the job involves

- You will be accountable for taking a customer from contract signature to a successful production launch

- Build and maintain a realistic implementation plan

- Coordinate Caravelo teams, customer teams and third-party vendors around the same milestones

- Manage dependencies, decisions, risks and changes throughout the project

- Keep the customer informed about progress and make deviations visible early

- Drive testing, launch readiness and production stabilisation

- Your role is not simply to report whether a project is on track. It is to create the conditions that keep it on track

- Understand the customer and shape the solution

- No two airline implementations are exactly the same

- You will lead the discovery process from a business and delivery perspective: understanding how the customer operates,



what they want to achieve and how those requirements map to Caravelo's capabilities

- Translate customer needs into clear requirements and implementation decisions

- Articulate what the Caravelo platform can already do

- Guide customers toward proven approaches based on previous implementations

- Identify where configuration is enough and where an integration, extension or additional development may be needed

- Keep the agreed solution, scope and important decisions clearly documented

- As your experience grows, you will become a subject-matter expert in parts of the airline technology landscape, such as payments, reservation systems or other critical integrations

- Keep complexity under control
- Enterprise implementations rarely fail because nobody created a project plan

- They become difficult when requirements appear late, dependencies are unclear, decisions remain unresolved or different teams believe different things are in scope
- A major part of your job is preventing that

- You will continuously ask: What are we missing? What could delay us? Who owns this? When do we need the answer?

- You should be comfortable challenging both Caravelo teams and the customer when something threatens the implementation

- Stay involved beyond launch
- A go-live is an important milestone, but it is not the end of the customer relationship

- You will remain involved in regular customer conversations and lead smaller, clearly scoped projects as their implementation evolves

- Launching a promotional campaign with temporary pricing changes

- Migrating an existing subscriber base to a new price

- Introducing a new payment provider

- Connecting a new data layer

- Coordinating an integration migration
- Investigating and resolving a recurring customer issue

- We treat these in the same way as larger implementations: a clear objective, owner, scope,



start date and end date

- Use AI to remove unnecessary friction

- We actively use AI tools across Caravelo, including in Professional Services
- For a Project Manager, that might mean using AI to:

- Turn workshops and conversations into structured requirements

- Analyse project information and dependencies

- Draft documentation and customer communications

- Explore an unfamiliar API or system

- Investigate a problem before involving an engineer

- Modify a small configuration or frontend element, or write a simple script for a one-off migration or operational task

- You are not expected to become a software engineer

- But we do value people who are curious enough to solve small problems themselves rather than creating unnecessary hand-offs

- Technical changes are always reviewed appropriately by our engineering team

The application process

- Our hiring process usually takes around 3–4 weeks from application to offer and includes five stages.

Intro call

- 15–20 min A short conversation with our People team to get to know you, understand what you're looking for and introduce Caravelo and the role.

Hiring Manager interview

- 30–45 min A deeper conversation about your experience, how you manage customer projects and the challenges you would be solving in Professional Services.

Practical assignment A short, role-specific exercise designed to understand how you structure an implementation, identify risks and translate customer requirements into a delivery plan.

Team interview

- 45–60 min

Meet 2–3 future colleagues to discuss your experience and assignment, explore real delivery scenarios and understand how we would work together.

Founder interview

- 30–45 min A final conversation with one of Caravelo's founders to align on expectations, ways of working and any remaining questions.

We aim to keep the process practical, transparent and moving quickly

Benefits

- Competitive salary & progression framework

- Fun environment & company events

- Tax-free benefits: Transport, food, gym and childcare

- Adaptable hours & Remote work options

- Spacious office in the heart of Barcelona with free coffee & beer

📌 Technical Project Manager (Barcelona)
🏢 Caravelo
📍 Barcelona