Estonian Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. With a commitment to excellence and professional growth, we are proud to facilitate career-defining opportunities for multilingual professionals globally.
Job Overview
We are currently seeking a motivated professional for an Estonian Speaking Customer Service Agent position in Bulgaria, based in the vibrant capital of Sofia. This role within the Customer Support Services industry offers the perfect blend of career progression, cultural immersion, and an inclusive international work environment.
Key Responsibilities
• Deliver exceptional support to Estonian-speaking clients within the Customer Support Services industry.
• Resolve complex inquiries through phone, email, and live chat channels with precision and empathy.
• Maintain high levels of customer satisfaction by providing accurate and timely information.




• Collaborate with internal teams to improve overall service quality and efficiency in this Estonian-speaking job.
• Document all interactions meticulously within the company’s CRM system to ensure seamless service delivery.
• Adapt quickly to evolving product updates and industry-standard support procedures.
• Contribute to the positive and energetic atmosphere of the office while pursuing excellence in your daily tasks.

• Native or fluent Estonian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively communicate within our diverse team.
• Valid EU passport, enabling seamless relocation to Bulgaria for this on-site position.
• Previous experience in the Customer Support Services industry is highly preferred but not required.
• Strong problem-solving skills and a genuine passion for helping people.
• Resilience and a proactive attitude towards professional development.

What We O

📌 Estonian Speaking Customer Service Agent (España)
🏢 Mercier Consultancy Group
📍 España