About Us

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Role

Reporting to the Manager, Account Success, Civil Energy & Environment, this role supports customer adoption, engagement, and long-term success with Seequent solutions. Working with an assigned portfolio, the Account Success Manager helps customers implement, adopt, and realize value from their investment while serving as their primary day-to-day contact.

In this role, you will have the opportunity to:

• Build and maintain strong relationships with assigned customer stakeholders to support satisfaction, product adoption, and retention.




• Coordinate customer onboarding and training by engaging the appropriate internal resources and tracking outcomes.
• Monitor customer health indicators, product usage trends, and engagement metrics to identify risks and opportunities.
• Partner with Account Managers and Sales and Support team members to support account planning activities.
• Document customer interactions, account updates, and key activities in the CRM system.
• Facilitate communication between customers and internal teams to support timely resolution of questions, concerns, and service requests.
• Coordinate technical support escalations by connecting customers with the appropriate subject matter experts.
• Prepare customer usage reports and adoption insights for customer success discussions and reviews.
• Identify expansion and renewal opportunities, communicate them to the Senior Account Manager, and maintain a regular customer engagement

📌 Account Success Manager (Madrid)
🏢 Seequent
📍 Madrid