In this role, you will lead a Onboarding Specialists team to accelerate client success in the Portuguese and ROW markets. You'll shape onboarding strategies, drive retention, and shorten onboarding durations while fostering a high-energy, collaborative culture. You'll partner with cross-functional teams to ensure scalable, customer-centric onboarding processes in a fast-growing SaaS environment. This role combines leadership, process optimization, and hands-on coaching to deliver measurable impact on customer outcomes and team performance. high growth environment
private health insurance
fitness and wellbeing benefits
language classes
breakfast at office
pet friendly policy
Recruit and build an Onboarding Specialists team (6-7 people)
Monitor and improve team performance against targets
Develop and implement strategies to boost customer retention and reduce onboarding duration
Provide ongoing coaching, feedback, and motivation to the team




Maintain consistency in meeting onboarding duration and retention goals
Foster a fun, high-energy work environment
Coordinate with stakeholders to ensure timely onboarding of new clients
Experience leading a Customer Experience/Onboarding team in a B2B SaaS environment
Fluent in English and Portuguese
Strong analytical and problem-solving skills
Able to manage multiple priorities in a fast-paced setting
Passion for technology and customer service
Strong communication and adaptability skills
Knowledge of the HR industry is valuable
Project management experience is a plus
leadership and people development
communication
problem-solving
analytical thinking
project management methodologies
Onboarding Specialist Team Lead Portuguese & ROW Market - barcelona barcelona, catalunya, es

📌 Onboarding Specialist Team Lead Portuguese (Barcelona)
🏢 Factorial Hr
📍 Barcelona