Direct message the job poster from Verra Mobility Senior Recruiter @ T2 Systems, a Verra Mobility Company | Align Recruiting, Tech Recruiting, Virtual Recruiting, Sourcing. Position Overview
Verra Mobility's Europe office is looking for a Client Support Consultant to join the Field Services organization. We are seeking a highly motivated, analytical individual who can effectively manage the Transponder & Marketing Support Management and all other field related services in Italy. Someone who has a solid operations background combined with customer support experience. Strong problem-solving skills, critical thinking, analysis and communication skills, along with an ability to motivate the (client) team and drive change, are required. The position is accountable for operational performance service-level agreements (SLAs) and serving as the primary liaison for other internal business groups.
This individual is responsible for the day-to-day operations, working closely with the Account Management team to solve issues and communicate resolutions.




Build and manage relationships with our Italian Customers to ensure service satisfaction
Transponder management. Work with our warehouse/logistics to manage supplies and ensure our clients always have the proper number of supplies/transponders
Ensure and monitor efficient and effective stock management of Tolling marketing material. Assist in the development and implementation of the process
Working closely with client's staff to ensure incidents are triaged and problems resolved within agreed SLA
Handle escalations and monitor and evaluate performance
Analyze vehicle movement trends, analytical insights and customer feedback to adjust and manage schedules to optimize performance and meet customer coverage expectations
Responsible for ensuring that inventory from the field is being retrieved
Work with internal and external stakeholders to collaborate and share knowledge amongst regions
Perform other duties as assigned
Qualificati

📌 Client Support Consultant (Madrid)
🏢 Verra Mobility
📍 Madrid