At Lognext, we have spent 20 years helping companies such as Verisure, BNP Paribas and AXA solve complex technology challenges with high-performing expert talent that turns technology into business results.
We are looking for a talented Application Production Support Analyst to join our team for a leading multinational company in the financial sector.
What are we looking for? Ability to investigate complex incidents and propose practical solutions.
Strong end-to-end ownership mindset, ensuring cases are followed through to completion.
Excellent communication skills with both business users and technical teams.
Ability to balance operational priorities with continuous-improvement initiatives.
Proactive and adaptable mindset, with a willingness to learn new applications and develop functional expertise.
Ability to work effectively in a collaborative and international environment.
Good level of English, minimum B2.
Experience investigating functional and technical application issues, analysing logs, application data and monitoring information.
Strong incident-management,



stakeholder-coordination and problem-solving capabilities.
Ability to perform root-cause analysis and define corrective actions or appropriate workarounds.
Strong communication skills and end-to-end ownership throughout the incident lifecycle.
Experience with ServiceNow.
Knowledge of ITIL practices.
Experience with monitoring tools or production-support environments.
What will your main responsibilities be? Own incidents from initial investigation through resolution, keeping users informed throughout the entire lifecycle.
Act as the functional point of contact for the assigned application portfolio and coordinate interactions between Business, Operations, Development and other application teams.
Investigate functional and technical application issues using logs, application data and monitoring information.
Perform root-cause analysis and define corrective actions or suitable workarounds.
Assess busines

📌 Application Production Analyst (Madrid)
🏢 Lognext
📍 Madrid