Primary Objective of Position

The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.

Main Responsibilities:

- Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
- Schedule and perform planned/predictive maintenance (PM/PdM) activities.
- Schedule, perform and document hardware and software updates (TSBs).
- Assist with instrument installations and deinstallations.
- Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district.
- Travel within the service area.

Profile:





- Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred.
- Proven track record in a similar position supported by management and customer references.
- Successful engagement with customers, specifically laboratory staff.
- Technical expert for product line responsibility.
- Strong communication skills.
- Ability to identify and drive resolution of issues.
- Strong experience in the use of analytical tools and software.
- Good computer skills.
- Good English skills, both written and spoken.

📌 Field Service Engineer - Gerona - CORE LABS (Madrid)
🏢 Abbott Laboratories
📍 Madrid