If you are a caring, organized, and proactive person, we want to talk with you! We have an immediate opening for a full-time Customer Care Specialist who will be the warm and reliable voice for our customers.

About Us:
We are Cornet Barcelona, an international luxury glassware company, and El Tribut, a renowned restaurant in the heart of Barcelona. We have big ongoing projects together. We're a team that is focused on continuous professional and personal growth.
You'll be working in a diverse, culture-focused team, surrounded by dedicated and growth-driven people.

About You:
Naturally patient and kind
Have genuine empathy with people
A team player and able to take direction
Love solving problems and helping people
Treat customers well not because you have to, but because it is the right thing to do
A self-starter and can work on your own with minimum supervision




Capable of remaining calm and efficient under stress - we receive a lot of emails and inquiries during the holiday season

What you will do:
Respond to customers through emails, WhatsApp chats, phone calls, and social media comments/ direct messages.
Answer customer reviews, thanking customers for positive reviews and handling complaints with care.
Resolve inquiries, order issues, delivery concerns, and any other related experience issue Bachelor's degree in communication, human resources, marketing, business, or a related field.
Previous experience in customer service or customer support.
Fluent in Catalan, Spanish, and English, both written and spoken.
Proficient in MS Word, Google Docs, email, and grammar.

📌 Customer Care Specialist - Ecommerce (Barcelona)
🏢 Cornet Barcelona
📍 Barcelona