JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

What this job involves:
Role Purpose

This is a newly created, hybrid role blending both Property Management and Facilities Management disciplines — a unique opportunity for an ambitious professional to take the next step in their career by gaining experience across a European industrial portfolio.
The Property Delivery & Facilities Manager will serve as the primary point of contact for clients across the assigned portfolio, ensuring seamless delivery of all property and facilities services. The role is measured against contractual KPIs and SLAs and carries full accountability for client and occupier satisfaction across all assigned sites.
Initial focus will be on asset on-boarding and mobilisation support, transitioning to full operational management responsibilities.
What This Job InvolvesPhase 1: Mobilisation to "Go Live Day 1" (Immediate Priorities)Asset Transition & Onboarding:
Conduct joint inspections of each asset and complete inspection reports
Support information requests from incumbent managers on operational matters
Advise Property Management of transition requirements
Support supplier onboarding and temporary arrangements to deliver services where required
Support preparation for vacant unit management
Discovery on utilities to understand what is currently in place
Support with service contract setup
Understand services to be delivered for each asset
Support with PM Transitions plan

Immediate Operational Setup:
Undertake all required meter readings
Commence delivery of scope of services
Support with implementation of a CAFM system (Corrigo)
First point of contact with occupiers and suppliers (aligned to Corrigo solution)
Support with oversight of planned works / connect with in-country building consultancy team
Immediate relationship building with occupiers
Supporting coordination with planned works (not reactive)
Phase 2: Ongoing Operational ManagementClient & Occupier ManagementServe as the primary point of contact for clients, managing all property and facilities-related matters within delegated authority and in line with business plans and client instructions
Lead regular communications with occupiers,



providing expert advice and guidance on the day-to-day operations of buildings
Demonstrate an in-depth understanding of occupiers' lease terms, focusing on estate management implications and the client's service provision obligations
Hold regular meetings with Landlords, ensuring lease obligations are being met (e.g. external maintenance, central plant management)
Liaise with the site leadership team (Country Manager, HR, Finance, Legal, IT) as required
Conduct quarterly asset visits
Prepare and distribute Quarterly / Annual Business Review (QBR/ABR) materials to the client's satisfaction
Property & Facilities OperationsEnsure efficient and cost-effective delivery of reactive maintenance and day-to-day services, optimising property and facilities performance
Oversee and follow up on all technical maintenance for installations (AC/heating, fire suppression, electrical, HVAC, landscaping, etc.)
Conduct site inspections covering daily cleaning, HVAC, and landscaping as part of the Facilities team
Proactively monitor and manage vacant/void properties in accordance with management contracts and industry best practices
Ensure that contracted resources deliver work to meet duration and quality targets, addressing under-performance issues
Establish and operate information systems for effective scheduling and recording of contract work
Point of contact for security/alarm response and emergency procedures
Organise fire evacuation and first aid training for employees
Update and maintain official safety documents; liaise with government authorities as required
Financial ManagementOversee financial management of properties, including preparation and monitoring of service charge budgets, quarterly variance reporting and service charge reconciliation, adhering to agreed accounting practices
Manage and authorise purchase orders and invoices through the client's Yardi Voyager system in accordance with agreed limits and financial protocols
Process and control invoices and work orders; open and monitor budgets in financial systems; prepare and update forecasts
Negotiate, renegotiate and maintain contracts with vendors to ensure cost-effectiveness
Plan and budget internal fit-out works and technical installations
Purchase furniture and organise internal departmental office/space moves as required
Health, Safety & ComplianceDevelop and maintain high-quality health and safety arrangements, collaborating with key client stakeholders and third parties to ensure compliance with service contracts and industry standards
Lead the review and resolution of risks identified in independent Risk Assessments, overseeing JLL's audit process and Site Compliance inspections
Manage the submission of insurance claims related to on-site incidents, coordinating with insurers and loss adjusters as needed
Demonstrate a strong understanding of Landlord & Tenant repair and maintenance obligations
Demonstrate a strong understanding of tenant applications for Licence to Alter agreements, sub-let agreements and assignments
Project ManagementLead the seamless transition of individual properties into the management portfolio, ensuring continuity of service and client satisfaction
Manage project activities during built-out phases: liaise with teams, organise work schedules and ensure quality delivery
Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles




Support space evaluation and planning, including updating floor plans in partnership with client architect partners
Procurement & Supplier ManagementCollaborate with internal specialist teams to ensure all property supplies and services are procured in line with JLL's procurement programme, balancing quality and cost-effectiveness
Identify and implement cost-saving measures across JLL operations, client services and supplier relationships, focusing on efficiency improvements and innovative service delivery methods
People & Team ManagementManage a team of Facilities and Events Coordinators/Building staff, including allocating resource, delegating workload and ensuring adherence to best practices
General administration of the department (holidays, training, performance reviews, etc.)
Data, Reporting & AdministrationTake responsibility for data integrity within the assigned region, ensuring accuracy and completeness of all property-related information
Manage all routine correspondence, utilising and improving standard documents and templates as appropriate
Meet all contractual KPIs and SLAs defined within the contract
What We're Looking ForEssentialMinimum of 5 years' experience in commercial property management and/or Facilities Management with a solid understanding of property management surveying practices
Proven track record in occupier and supply partner management
Language capabilities in Spanish or Italian are essential; English proficiency required
Valid European driving licence
Excellent verbal and written communication skills, with the ability to present to senior stakeholders
Project Management experience
Knowledge of sustainability practices in property and facilities management
Ability to mobilise quickly and support urgent asset onboarding across Spain, Italy and Germany
DesirableExtensive experience with Yardi Voyager or comparable property management platforms
Experience with financial systems such as Oracle or equivalent
Familiarity with European industrial real estate and cross-border portfolio management
Experience with CAFM systems (Corrigo preferred)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a general Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Property Delivery & Facilities Manager (Madrid)
🏢 JLL
📍 Madrid