About Axo Longevity

Axo Longevity is a preventive health membership. It was built to help people understand what's happening inside their body before symptoms appear. Members get two blood panels a year, each covering more than 100 biomarkers, along with an Axo Health Score, a biological age estimate and personalised health plans.

We operate in the UK, Ireland, Spain, Germany, the Netherlands and Peru, supported by more than 1,400 lab locations through certified partners, with over 19,000 people on our waitlist. In September 2026 we closed an oversubscribed $5M seed round, and we're using it to grow our lab network, build out our AI health copilot and wearable integrations, and expand into the Nordics, Italy and Portugal.

As we grow into new countries, the member experience has to scale with us. That's where you come in.

The role

You'll be fully responsible for Axo's customer support function across all our markets. You'll lead the team, own our support systems and tools, and report directly to management on how members are being served. We plan to scale this business 20x in the next year, and support has to scale with it without breaking. You'll build the team, processes and systems that make that possible.

This is a player-coach role. You'll set strategy and lead the team, and you'll also step into the queue, take escalations and personally look after our most important members when it matters.

What you'll do

- Take full responsibility for team management, including hiring, onboarding, coaching, performance and scheduling across markets and time zones




- Build reporting dashboards on response times, resolution, CSAT, contact drivers, refunds and retention signals, and present insights and recommendations to management regularly
- Own refunds and reimbursements end to end, including policies, approvals, edge cases and financial tracking
- Design and deliver VIP member treatment so our highest-value members and key accounts get a premium experience
- Own Intercom completely, including setup, workflows, routing, help center and reporting, and keep upgrading the system with new features, automations and AI
- Write clear working procedures for the support function, and make sure your team documents SOPs for every recurring process
- Prepare support for new market launches, including localized processes, content and staffing
- Turn member feedback into clear insights for product, ops and growth, and push for root-cause fixes

Who you areAxo is a fast-growing startup, not a comfortable corporate job. The pace is intense, the work is hard, and much of what you'll build doesn't exist yet. You'll thrive here if:

- You have big ambitions and want to grow alongside a company scaling 20x in a year




- You have a curious mind and constantly ask why something happens and how it could work better
- You're a natural problem solver who brings solutions, not just problems
- You're proactive and spot what needs doing before anyone asks
- You own outcomes completely, for your team, your members and your results
- You're comfortable with ambiguity and do your best work when priorities shift and the playbook is still being written
- You bring energy and drive, and you're eager to take on the challenge of scaling this business

What you bring

Must-haves

- 5+ years of experience, ideally spanning customer support, sales and key account management
- Proven experience managing teams, including hiring, coaching, performance management and building processes
- Experience working across multiple markets or regions
- Native or fluent Spanish and English, written and spoken
- Strong command of leading CRM platforms such as HubSpot, Salesforce, Attio, Pipedrive or Zendesk
- Based in or able to work within CET ±2 hours

Strong preference

- Deep hands-on experience with Intercom, ideally including setting up or scaling it for a team

Nice-to-haves

- Background in health, wellness, healthtech or subscription businesses
- Experience at an early-stage or fast-scaling startup
- Comfort with AI tools and automation, such as Claude Cowork or similar
- Additional languages (German or Dutch are a bonus given our markets)

Sueldo: 40.000,00€-55.000,00€ al año

Ubicación del trabajo: Empleo remoto

📌 Customer Support Team Lead (Spanish/English) (España)
🏢 Axo Longevity
📍 España