Experteer Overview
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In this role you secure Amadeus Hospitality revenue by managing the contract renewal lifecycle and ensuring timely processing. You work closely with Sales as part of the account team to drive retention, address objections, and escalate renewal risks. You will centralize contract documents, maintain accurate CRM data, and support cross-functional teams to optimize renewals and adoption. This role offers a global, collaborative environment with a clear impact on revenue and customer satisfaction.
Compensaciones / Beneficios
• Centralize, register and quality-check all contractual documents before implementation and billing
• Engage clients to obtain contract signatures and resolve questions or issues
• Register incoming documents and coordinate legal validation and Amadeus signature
• Update and maintain the database of contracted and implemented products per customer
• Escalate renewal risks (termination notices, objections, delays) to Sales for action
• Collaborate with Sales to support renewal activities and promote adoption




• Maintain Salesforce accuracy and activity tracking
• Assist with renewal analytics for Sales leadership across teams
• Ensure timely and accurate CRM account management and content quality in reports
• Oversee interfaces with PowerBI and Salesforce to support timely resolutions
• Ensure materials and documentation comply with the sales process
• Support training effectiveness monitoring for commercial teams
Responsabilidades
• University degree in business or related subjects
• 2-5 years in sales or customer support xghoner
• Systems-savvy with proficiency in Microsoft Office
• Project management capability, well-organized, strong written and verbal communication
• Detail-oriented with some financial skills
• Problem-solving ability
• Hospitality industry knowledge is a plus
• Additional language skills are a plus
Requisitos principales
• bonus and equity opportunities
• pension plan
• travel and health insurance
• lunch and transport allowance
• flexible working model
• integral opportunities and learning culture

📌 Renewal Manager (Barcelona)
🏢 Amadeus
📍 Barcelona