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Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Job Summary

The Patient Access Lead is responsible for providing day-to-day operational leadership and support for the Patient Access department while serving as a working lead for registration, scheduling, insurance verification, admissions, and related functions. Under the direction of the Patient Access Manager, this position coordinates daily workflow, assists with staff training and onboarding, monitors productivity and quality, and promotes exceptional customer service to patients, physicians, and internal departments.

Reports To: Patient Access Director

Classification: Non-Exempt – Hours: 6am to 2:30p

Supervises: Leads Admission, Registration, Scheduling, Chart Compilation and Insurance Verification staff

Qualifications

Bachelors’ or Associates Degree preferred. High School diploma or GED required.

Minimum of 5 years Patient Access experience, and two years of lead or supervisory experience required.





Excellent customer service skills. Flexibility to work varying shifts.

Demonstrates exceptional oral and written communication skills.

Attention to detail and good decision-making skills.

OCCUPATIONAL EXPOSURE

Category III, office environment.

Responsibilities

• Supervise the day-to-day operations of all patient access functions, including scheduling, insurance verification, patient registration, and admissions, ensuring efficient and accurate workflows.
• Demonstrates the ability to perform and provide coverage for all Patient Access roles as needed.
• Exercises sound judgment in resolving day to day operational and staff issues, escalating complex, sensitive, or high-risk matters to the Patient Access Director as appropriate.
• Ensure patients, families, and visitors are greeted and assisted in a professional, courteous, and compassionate manner while promoting exceptional customer service.
• Train, orient, and me

📌 Patient Access Lead (Vega del Codorno)
🏢 CHRISTUS Central Louisiana Surgical Hospital
📍 Vega del Codorno