Company Description
As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). At scale, yet agile – 3,000+ employees, but still fast, adaptable, and hands-on.
As Patient Care Regional Manager, you will be the people manager and operational lead for Patient Care teams in your assigned European markets. You will own team performance, quality reviews, and day-to-day operations — while working closely with Country Managers and the Global Patient Care Head to align on priorities and ensure service consistency across markets.
You will be the missing link between global standards and local execution: someone who can read data, give direct feedback, run a tight operational cadence, and genuinely develop the people on your team.
Own performance reviews, 1:1s, and development conversations for direct reports across your markets
Lead hiring decisions and internal mobility within the Patient Care team
Operational Performance




Track and own regional KPIs: response SLA, first-contact resolution, CSAT, and quality scores
Run quality review and moderation programs — calibration sessions, rubric definition, feedback loops
Identify performance trends using dashboards and reports; Partner with Country Managers to align on priorities, workload, and service commitments
Work with the Product/PATS team on tooling rollouts, workflow automation, and process improvements
Contribute to the monthly Patient Voice reporting — classified ticket analysis, actionable issue surfacing
Act as regional interface for global policy rollouts and operational changes
Data-driven: comfortable with dashboards, pulling operational reports, and making decisions from numbers
Experience running quality review or moderation programs (calibration, rubric design, scoring)
Fluency in English mandatory
Proficiency in project management tools (e.g., Jira, Notion, or simi

📌 Regional Patient Care Manager (Bellprat)
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📍 Bellprat