The Renewal Representative, Account Based is a skilled level contributor who independently manages high volume renewal cycles across assigned accounts. The role focuses on executing advanced communication and negotiation activities, optimizing renewal workflows, and supporting customer retention with minimal guidance. The Renewal Representative proactively addresses customer needs, identifies churn risks and renewal blockers, and ensures strong customer satisfaction outcomes. They leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution.
Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment
CRM & Data Proficiency: Optimizes CRM usage, analyzes renewal data, and automates workflows to improve efficiency
Customer Success Alignment: Support collaboration with Customer Success Managers (CSMs) to identify retention and adoption strategies
Partner Engagement: Provide light touch support to partners for partner owned accounts




2-4 years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environment
Fluency in English + French
Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
Experience engaging customer procurement or commercial teams
Proven experience identifying churn risks and upsell signals using data or customer insights
Familiarity with partner assisted or partner led renewal motions, in the public sector preferably
Experience mentoring or supporting more junior sales or renewal representatives
Experience providing product or packaging feedback to internal stakeholders
About Autodesk
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📌 Account Based Renewals Representative, French Speaker (Barcelona)
🏢 Merantix
📍 Barcelona