Join Choco, where we build and own solutions that reshape a broken food system.
The integral food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data.
At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day.
As a Customer Care Associate – Enterprise, you’ll be dedicated to one of our strategic enterprise accounts and play a critical role in delivering an exceptional customer experience. You’ll own the customer experience from the first point of contact, collaborating with the teams across implementation, customer success, and solutions engineering to drive resolution and ensure consistent delivery at enterprise scale.




This role combines day-to-day customer support with continuous improvement. You’ll develop a strong understanding of the customer experience, identify patterns and areas of friction, and help shape how we support Choco’s key customers at scale.
WHAT YOU'LL DO
- Own day-to-day customer support for a strategic enterprise account across chat, email, and WhatsApp, providing fast, empathetic, and effective resolutions.
- Deliver against our service standards, taking responsibility for response and resolution times, SLAs, and customer satisfaction.
- Troubleshoot and solve problems, diagnosing issues independently and bringing in the right internal teams when deeper technical or operational support is needed.
- Partner with customer success and implementation to deliver against account priorities, coordinate upcoming changes, and resolve recurring customer issues.
- Develop a detailed understandi

📌 Customer Care Associate (España)
🏢 Choco
📍 España