Overview
In this Store Operations Supervisor role at Burberry La Roca, you lead a two-person team to deliver exceptional employee and customer experiences. You ensure operational excellence, compliance, and efficient service delivery while supporting store objectives. You collaborate with leadership to optimize processes and drive commercial performance. This position offers a hands-on leadership role in a values-driven luxury brand that champions people and communities.
Responsabilidades Lead, coach and support a two-person team, fostering an inclusive, high-performing store culture
Drive employee engagement, development and positive team behaviours
Deliver an elevated customer journey through seamless service and operational excellence
Oversee daily store operations with adherence to processes, standards and compliance
Identify opportunities to improve efficiency, productivity and service delivery




Collaborate with store leadership to achieve La Roca store objectives
Requisitos principales Previous experience in retail store operations, supervisory or team leadership roles
Strong organizational skills with ability to prioritize and manage multiple tasks
People-focused leadership with a track record of developing others and building positive relationships
Confident communicator able to engage and collaborate across teams
Customer-centric mindset with commitment to high service standards
Proactive, adaptable and solutions-oriented with focus on continuous improvement
people leadership
communication
team collaboration
customer focus
proactivity
adaptability

📌 Store Operations Supervisor (Barcelona)
🏢 Burberry
📍 Barcelona