Contribute deep D365 Sales & Marketing domain expertise to the CRM application roadmap developed by the Product Owner.
Ensure alignment between D365 capabilities — including lead management, opportunity tracking, pipeline analytics, campaign orchestration, and customer segmentation — and the strategic CRM direction, with a focus on understanding, mapping, and optimizing underlying business processes to drive continuous improvement.
Monitor CRM application performance against defined KPIs, including user adoption, data quality, pipeline accuracy, and marketing conversion rates, and propose optimization measures.
Manage the D365 CE application lifecycle including Dynamics 365 release waves, feature adoption, and deprecation planning.
Act as the primary escalation point for all D365 CRM-related matters across Americas, EMEA, and APAC regions.
Ensure data governance, compliance, including GDPR and regional data privacy, and process standards are met within the D365 environment. Ensure quality and availability of the D365 Sales & Marketing applications, including uptime, performance,



data accuracy, and sync reliability with connected systems. Serve as the first point of contact for integral sales and marketing users and stakeholders regarding D365 functionality, configuration, and best practices — coordinating with the Product Owner on matters involving roadmap direction or strategic scope.
Collaborate with UX experts and development teams, including internal, external, and SI partners, to translate business requirements into functional D365 solutions, model-driven apps, and Power Platform extensions.
Gather and analyze business requirements from stakeholders across Sales, Marketing, and Customer Service, translating them into functional specifications and solution designs for the D365 platform.
Manage and document D365 configurations, customizations, integrations, and system dependencies.
Coordinate Dynamics 365 release updates, patches, and solution deployments in alignm

📌 Application Owner (Barcelona)
🏢 HARTING Iberia
📍 Barcelona