COS - University of Arkansas for Medical Sciences - Medical Center Little Rock, AR
Full time
R-102090
Job Description:
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit.
This position is fully on-site at a medical facility in Little Rock, AR. Essential Job Functions:
- Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.
- Researching, responding,



and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.
- Provide support for the customer service team through the manning and operation of the Help Desk.
- Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.
- Being a reliable point of contact for members by keeping them updated on steps being taken to research and resolve any unsettled concerns.
- Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.
- Identifying trends in escalations and preparing data used to identify root cause analysis.
- Supporting contract performance guarantees by performing other duties as deemednecessary; Answering inbound calls,assisting with o

📌 Lead Customer Service Representative (Aragón)
🏢 Sharecare
📍 Aragón