This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
We are seeking an experienced IT Services and Outsourcing professional responsible for ensuring the successful delivery of services, leading the operational relationship with strategic clients, and driving contract profitability and evolution through effective management of teams, operations, and technology transformation.

1. Service Delivery & Operations




Responsible for the end-to-end delivery of IT services, ensuring SLA compliance, operational stability, security, risk management, and continuous service improvement.

2. Client Relationship & Business Outcomes
Acts as a trusted advisor to the client, understands their business objectives, manages customer satisfaction, and contributes to account growth by identifying service transformation and expansion opportunities.

3. Leadership & Financial Management
Leads multidisciplinary teams, develops talent, coordinates resources, and shares responsibility for contract profitability through cost management, delivery optimization, and account P&L; management.

Additional Requirements
- Must be based in Bilbao or near to Bilbao, with regular presence to support clients across the Basque Country territory.
- Fluent in Spanish and English.
- Basque (Euskera) language skills are highly desirable and will be conside

📌 Delivery Manager (Bilbao)
🏢 Kyndryl
📍 Bilbao