* Role mission Support the execution of the Voice of Customer (VoC) program and Software & Solutions Experience initiatives, with a specific focus on improvements implementation, adoption, and customer value realization across the end-to-end journey. Ensure that customer feedback is translated into actionable insights that directly influence experience improvements. Main Responsibilities Voice of Customer (VoC) Program Execution o Support implementation of the VoC governance and operating model o Coordinate VoC workflows from engagement request to insight delivery o Prepare structured inputs for decision-making forums o Support Customer Engagement Council logistics and documentation Customer Engagement Coordination o Maintain the Engagement Registry and Research repository as the single source of truth o Track customer interactions across teams and ensure alignment o Support enforcement of engagement rules (frequency, prioritization) o Enable coordinated,



value-driven outreach Customer Insights Activation o Collect and structure feedback o Apply the Start / Stop / Continue framework to experience insights o Ensure insights are reusable and linked to product and experience improvements o Contribute to the customer intelligence framework with specific tagging and segmentation Adoption, Performance & Governance o Track and analyze adoption metrics (usage, activation, retention indicators) with appropriate dashboards and support from the analytics team o Support identification of experience gaps and friction points in the solutions journey o Build and maintain dashboards linking customer feedback and adoption performance o Contribute to measuring customer value realization Solutions & Software Experience support o Support documentation of end-to-end customer journeys o Help identify and track customer pains and gains throughout the entire journey o Maintain and follow up on a software and solutions experience improvement backlog o Support initiatives driving software ad

📌 Solutions Experience (Comunidad Valenciana)
🏢 Schneider Electric
📍 Comunidad Valenciana