About the job Based at Mandarin Oriental, Barcelona, within the Guest Services & Concierge Department, the Concierge Trainee supports the Concierge and Guest Services team while developing a comprehensive understanding of the department’s daily operations, procedures, and service standards. The Concierge Trainee reports to the Head Concierge / Guest Services Manager. As Concierge Trainee, you will be responsible for the following duties: * Welcome and assist hotel guests from various segments following Mandarin Oriental service standards and procedures. * Become familiar with the full hotel product, facilities, and services, including IT and telecommunication systems. * Support the management of guest requests such as restaurant reservations, transportation arrangements, flight bookings, ticketing, and lost luggage assistance. * Acquire detailed knowledge of hotel operations and local city information in order to answer guest questions confidently and provide personalized recommendations. * Assist with requests related to restaurants, events, concerts, shows, and leisure activities.



* Learn and understand daily operational reports including arrival lists, departure lists, cancellations, traces, and emergency or operational reports (e.g. Alice reports). * Communicate effectively with other departments to ensure seamless service delivery and an outstanding guest experience. * Learn to use the hotel systems such as Alice Concierge, Infor HMS, Salto key system, and other operational platforms. * Attend and understand all information shared during daily briefings to anticipate guest needs and operational priorities. * Support the handling of guest complaints in a professional manner, escalating issues when necessary and learning service recovery techniques. * Maintain strong knowledge of all hotel outlets, special promotions, and offers to proactively promote them to guests. * Be knowledgeable about in-house events, functions, transportation services, and public faciliti

📌 Concierge Trainee (Cataluña)
🏢 Dormont Manufacturing
📍 Cataluña