* We are looking for a proactive, impact-driven Customer Success Specialist to own the post-onboarding lifecycle for enterprise accounts in the european region * In this role, you will be the ultimate champion for user adoption, platform value realization, and cross-functional coordination * You will bridge the gap between commercial strategy and day-to-day execution, ensuring our forwarder and shipper clients fully leverage the power of the Freightos platform * If you excel at turning technical escalations into seamless customer experiences, driving user engagement, and protecting revenue streams through deep product expertise, we want to hear from you * Own the post-go-live lifecycle for designated regional accounts to maximize user adoption and platform value * Proactively monitor account health to identify low-usage trends, friction points, and churn risks early * Identify expansion opportunities by helping customers scale usage across new workflows and internal teams * Partner with Sales / Account Management by providing regular updates on client health, risks,



and growth signals * Lead post-onboarding training sessions, advanced product refreshers, and best-practice workshops for clients * Ensure a smooth transition for customers moving from initial onboarding into long-term customer success * Support scalable education by contributing to user documentation, training guides, and self-service content * Act as the primary customer point of contact for complex, high-priority, or post-go-live technical issues * Coordinate cross-functionally with Operations, Product, Engineering, PMO to build clear resolution paths * Provide customers with clear and timely updates throughout the lifecycle of key customer requests and critical escalations * Absorb non-commercial operational tasks to free up Sales and Account Management teams for revenue-generating activities * Maintain clear boundaries by supporting adoption and customer experience without taking on commercial quota

📌 Customer Success Specialist (Cataluña)
🏢 WebCargo
📍 Cataluña