We are looking for an IT O&L System Lead to ensure the operational excellence, stability, and compliance of a group of systems and applications within a global IT environment.In this role, you will oversee day-to-day system operations, ensuring compliance with IT standards and coordinating activities across business and IT teams. You will combine IT Service Management practices with a solid technical understanding of infrastructure, cloud, databases, networking, and data platforms, while supporting system transitions, enhancements, and lifecycle management.TASKS & RESPONSIBILITIES :- Monitor SLAs, access and identity controls, audit trails, and other operational requirements.- Ensure operational compliance and maintain the required system documentation.- Coordinate backup, recovery, disaster recovery testing, and infrastructure patching activities.- Manage incidents, problems, and changes throughout the system lifecycle.- Implement small software enhancements and configuration changes.- Coordinate software management and system-related activities across IT and business teams.- Collect, assess, and process demands from business users.- Work with Infrastructure teams on system remediation, migration, replacement, and decommissioning.- Coordinate system archiving and retirement activities.- Support the onboarding of systems from functional areas into the EOC.- Oversee knowledge transfer, shadowing, and reverse-shadowing during system transitions.- Communicate transition progress and results to the EOC reporting team.- Contribute to continuous improvement and operational excellence across assigned systems.SKILLS :- 2 years of experience as a System Lead or in a similar IT operations/support role.- Solid understanding of IT infrastructure, including databases,



servers, cloud platforms, and networking.- Knowledge of IT Service Management and ITIL principles; ITIL v3/v4 Fundamentalscertification.- Working knowledge of AWS services such as Glue, PySpark, Lambda, S3, SNS, Step Functions, and Airflow.- Knowledge of data transformation and modelling using Snowflake and dbt.- Advanced Python and SQL skills.- Knowledge of Infrastructure as Code, particularly AWS CDK or CloudFormation.- Understanding of CI/CD tools such as Jenkins, AWS CodePipeline, and AWS CodeBuild.- Familiarity with data integration tools such as SnapLogic.- Experience with Incident, Problem, and Change Management.- Strong organizational, communication, and stakeholder management skills.- Customer-oriented approach and ability to work effectively within international teams.- Excellent English, both written and spoken.NICE TO HAVE Service Requirements- Previous experience supporting systems in a regulated environment.- Broader IT technical support experience covering hardware, software, networking, and databases.- Experience coordinating system migrations, transitions, or decommissioning activities.- Familiarity with multicultural and globally distributed organizations.- Additional languages such as German, Japanese, Mandarin, or Spanish.- ITIL certification beyond Fundamentals.SCHEDULE :- 08h-17h from Monday to Friday (flexible)- 4 days by remote, 1 day office work (every thursday)CONDITIONS :- Salary package based on your profile.- Ticket restaurant included in-office hours.- Adaptable compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check.- Discounts in gym network.- Training catalogue.Our goal is that you are well in every way!#J-18808-Ljbffr

📌 It O&L System Lead | Pharma (Madrid)
🏢 remoteo
📍 Madrid