Experteer Overview
As a Branch Relationship Officer, you will provide financial solutions to customers by offering Axis Bank products and servicing both existing and new-to-bank customers from the branch. You will drive cross-selling and referrals while maintaining strong customer engagement and accurate transaction processing. You’ll promote alternate channels and participate in branch marketing activities to grow deposits and product adoption. You will work closely with cross-functional teams to meet regulatory and audit requirements and ensure timely service delivery. This role combines sales, service, and compliance within a branch banking context to support the bank’s growth agenda.

Compensaciones / Ventajas
• Offer retail and third-party products and cross-sell within budget.
• Achieve monthly business targets and budgets.
• Generate referrals and leads for new customers.
• Represent the bank in marketing activities and customer visits outside the branch.




• Engage existing customers for deposits and cross-selling.
• Process customer transactions and requests with timely, accurate handling.
• Address customer queries to prevent complaints.
• Follow compliance guidelines and meet audit requirements.
• Complete mandatory certifications and trainings.
• Record customer interactions in the CRM system.
• Participate in campaigns/drives initiated by the bank.

Responsabilidades
• Knowledge of banking regulations and norms
• Good knowledge of banking products and services
• Strong communication skills in English and local language
• Ability to handle pressure and meet deadlines
• Networking and relationship-building skills
• KYC/AML familiarity (regulatory compliance)

Requisitos principales
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📌 Branch:Branch Relationship Officer (Maldà)
🏢 AXIS BANK
📍 Maldà