Job description: Technical Delegate | Madrid Area | High Mobility Role About the Role We are looking for a Technical Delegate to become the key link between the company, our dealership network and the market across the Madrid area. This position plays a critical role in ensuring service excellence, driving business growth and identifying opportunities through a highly proactive field-based approach. This is an excellent opportunity for a hands-on professional who enjoys being close to customers, visiting sites and installations, solving technical challenges and building strong relationships with senior stakeholders. We are looking for a true "all-rounder" with solid technical expertise, commercial awareness, autonomy and strong problem-solving capabilities. Key Responsibilities * Manage the dealership network in the assigned territory, ensuring outstanding service levels. * Monitor and follow up on service tickets related to repairs, installations, product demonstrations and spare parts. * Approve or reject warranty claims, finished product orders and technical service quotations.



* Conduct frequent visits to dealerships, end-user locations, construction sites, hotels and installations, providing technical guidance and execution support. * Deliver technical and commercial advice on products and solutions. * Manage and resolve customer complaints and service escalations. * Monitor and analyse dealership KPIs on a weekly basis. * Actively report findings and improvement opportunities to Quality and Competence Center teams. * Collaborate with Customer Service, Logistics, IT and other departments to ensure an excellent customer experience. * Train newly incorporated dealership employees on procedures, systems and technical aspects. * Build strong relationships with dealership managers, business owners and technical leaders. * Analyse market trends, services, competitors and pricing dynamics within the territory. * Identify, onboard and manage dealership partners to main

📌 DELEGADO/A TÉCNICO MADRID (Barcelona)
🏢 Roca Group
📍 Barcelona