Banco Santander S. A.’s Santander Insurance is seeking a Customer Strategy Analyst based in Madrid to build and maintain an analytics framework that monitors customer performance across geographies, aligning general and local views. The role supports data-driven decision-making and requires strong KPI discipline. Responsibilities include tracking KPIs like NPS and churn, performing deep-dive analyses, and assessing the business impact of strategic initiatives, with a hybrid work model and #J-18808-Ljbffr