Overview

In this role, you will manage and grow a portfolio of enterprise French-speaking customers, acting as the primary liaison between clients and internal teams. You will drive proactive value, coordinate cross-functional efforts, and ensure high customer satisfaction through ongoing engagement and product adoption. You’ll promote new features and tailor sales plans, contributing to scalable, long-term partnerships. This is a hands-on, fast-paced role in a value-driven, collaborative environment.

Compensaciones / Incentivos

- Competitive ESOP plan
- High growth, multicultural environment
- Wellhub health and fitness benefits
- Private health insurance
- Breakfast in the office and organic fruit
- Food discounts with Nora

Responsabilidades

- Build and nurture top-tier relationships with enterprise customers
- Maintain and update customer data daily and create status tracking reports
- Understand client needs and craft personalized sales strategies
- Provide after-sales support, cross-sell, upsell, and manage churn
- Respond promptly to client inquiries with personalized feedback




- Promote new products and functionalities to existing customers
- Collaborate with sales, product, and development teams as the main client contact
- Schedule regular video meetings to drive engagement and share product updates

Requisitos principales

- French expert speaker and professional in English
- Previous customer-facing experience; other sales/customer satisfaction roles valued
- Problem-solver who removes roadblocks for customers and colleagues
- Ambitious, self-motivated, team-oriented with positive attitude
- Committed, organized, proactive with strong people-helping orientation
- Strong organizational skills and CRM/portfolio management experience
- Decisive, proactive phone support for clients
- Willingness to thrive in a fast-paced startup environment
- Ownership mindset with openness to feedback and process improvement

- customer-centric mindset
- proactive communication
- team collaboration
- resilience and positivity
- CRM tools
- portfolio management

📌 Account Manager French Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona