Overview

In this role you guide Factorial’s largest Spanish clients as a trusted advisor, driving satisfaction, retention, and sustainable revenue growth. You manage a high-value portfolio, leverage data-driven plans, and advocate for client needs to shape adoption and product feedback. You work closely with cross-functional teams to maximize impact and share best practices across the group. You’ll play a pivotal part in Upsell/Expansion while identifying improvement opportunities that benefit customers and Factorial.

Compensaciones / Incentivos

High growth, multicultural and friendly environment Alan private health insurance Wellhub health program (gyms, pools, outdoor classes) Cobee expenses management Language classes Breakfast in the office and organic fruit

Responsabilidades

Manage a portfolio of strategic Spanish customers with tailored, high-impact plans Identify and report trends, risks, and opportunities; propose actions to improve journeys and adoption Maintain regular client engagement (video) as the main point of contact and value messenger Collaborate with Sales, CX, Product, Engineering,



and Finance to maximize client impact Mentor less experienced peers and share best practices across the team

Requisitos principales

3+ years of experience in Account Management (B2B) Proven track record of upsell, retention, and net growth in client portfolios Strong strategic and analytical skills with solid organizational abilities Tech-savvy with ability to learn new tools quickly Outstanding communication skills with empathy and influence at senior client levels Experience dealing with churn prevention and action plans for at-risk clients Comfortable with KPIs and data-driven portfolio management Proactive, solution-oriented with willingness to bring new ideas Fluency in Spanish (native or proficient) and professional English Bonus: experience managing enterprise-level accounts; HR or payroll software knowledge; process optimization or AM best practices empathy strong communication relationship-building data analysis KPI-driven management CRM proficiency

📌 CX Account Manager Enterprise Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona